All expeditious repair work is scheduled by appointment. The warranty on most repair work is 90 days. This further enhances customer confidence.

Tips for Shipping Gear

Please use our Service Request Form prior to sending any gear for most efficient service. This gives us time to check on the availability and pre-order any special long lead time components.

Make sure you include all necessary accessories including power cords and transformers, sustain & volume pedals etc.

Securely cushion, wrap, & seal from the elements of shipping.

Use a reputable courier service (UPS etc).

If you need the gear ASAP, and you are paying premiun repair charges – ship via air overnight or second day. DE is not responsible for delivery delays due to shipping.